The Role:

Our Business Account Manager will develop long-term relationships and partnerships with customers, becoming a trusted advisor to the C-Level Executives and Key Decision Makers of an organization. This role serves as the customer’s primary advocate, understanding the customers short-term and long-term strategic objectives through in-depth analysis and continual assessment. The Senior Account Manager will partner with internal team members to provide clients with fresh tools and robust solutions designed to help our customers plan, fully execute, and achieve their business goals.

Benefits and Perks:

At Blytheco, we ask a lot from our team members, but we give back by offering:

  • Competitive compensation plan
  • Employee-centric benefits package (medical, dental, vision, life insurance, 401(k), PTO, tuition reimbursement, and more)
  • The chance to work with an amazing team of talented, goal-oriented people
  • Our fun, playful “FISH” culture
  • Employee recognition programs
  • Business casual environment with casual Fridays
  • More cool stuff (Fun Committee, leadership program, annual company Quest conference, trade shows, on-going training, etc.)
  • That amazing feeling of satisfaction the comes from knowing that what you do truly does make a difference

Role Responsibilities:

As a Business Account Manager, you’ll meet strategic business goals with guidance from leaders and team members, experimenting, learning, and adjusting as you go, so flexibility is key. Along your journey to become a trusted advisor to our customers by building and maintaining solid relationships, you’ll be responsible for:

  • Providing amazing, on-going customer service and support to our existing customer base by developing trusted, advisory partnerships with C-level executives and decision-makers across the entire organization, including finance, sales, marketing, HR, and IT
  • Conducting in-depth discovery meetings, targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the customer
  • Producing professional, timely, and thorough Statements of Work (SOW’s); capturing and documenting detailed customer information and notes in our CRM tool
  • Driving the sales activities of ERP, CRM, and HCM software, enhancements, professional services, custom development and related products and solutions by collaborating with cross-divisional team members to delivering thought-provoking, strategic solutions that thoroughly address the needs of our customers
  • Acting as internal project manager to ensure recommended solutions are delivered on-time
  • Delivering weekly project management updates to internal stakeholders and executives
  • Achieving (and exceeding!) monthly and quarterly sales/call/meeting quotas
  • Coordinating and attending in-person meetings with customer base (overnight travel may be required)

Role Requirements:

Skills & Experience

  • 1-2 years of ERP, CRM, or HCM software sales experience OR Business Analyst experience in an ERP environment
  • Working understanding of business best practices across all types of industries, including manufacturing, distribution, and services
  • Familiarity with project management tools and methodologies
  • Exceptional verbal and written communication skills and professional presence and demeanor
  • Outstanding organizational, time management, communication, and listening skills required
  • Working knowledge of MS Office, Outlook, and proficiency with CRM tools
  • Ability to travel, as needed

Attributes

  • A passion for helping others achieve their dreams and making a difference in the lives of others (and a healthy love of software & solution sales doesn’t hurt either!)
  • A competitive, entrepreneurial spirit, fueled by drive, determination, and self-motivation
  • An innate curiosity, combined with a thirst for knowledge & a creative mind, that will allow you to provide complex solutions to complex customer challenges
  • A high level of personal and professional accountability (“100% accountability, zero excuses”)
  • A strong desire to succeed (genuinely ‘allergic’ to failure)
  • Ability to function in collaborative, team-oriented, matrix environment, and build strong relationships with managers, co-workers, clients, vendors, and internal customers
  • Oh-so-positive attitude, super-high energy, and off-the-charts enthusiasm!

Qualifications

Behaviors

Required

  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred

  • Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations

Preferred

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Financial: Inspired to perform well by monetary reimbursement
  • Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Experience

Required

  • 1-2 years: 1-2+ years of software account management experience (ERP strongly preferred)

Preferred

  • 1-2 years: Working knowledge of MS Office and CRM tools

To apply and learn more, click here.