At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  – create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary:

Thermo King is hiring a Strategic Account Service Manager to join our team. In this role, you will be responsible for developing service strategies for large national accounts with multiple locations across North America. Additionally, you will help manage the technical service support and training requirements of assigned Strategic Accounts and Thermo King Dealers to deliver an exceptional and consistent service experience.

Responsibilities:

  • Develop strategic service plans with assigned accounts to identify customer requirements and develop service level agreements.
  • Provide timely service support to technical, maintenance, installation, and training needs of assigned accounts.
  • Effectively manage commercial policy within the assigned financial budget to quickly address customer issues to maintain relationships and to deliver an excellent customer experience.
  • Serve as the main service liaison between the customer, Thermo King Corporation, and our dealers to ensure a consistent level of service and strong communication on all service matters to reduce costs, downtime, and improve efficiency.
  • Works closely with other sales and service staff, internal functions, and leadership to resolve issues quickly and provide customers with a great experience.
  • Ensure adherence to safety rules (vehicle safety) in the field.

Qualifications:

  • Bachelor’s degree in engineering, business, or similar field from a four-year college or university preferred, or equivalent combination of education and experience.
  • Minimum of five (5) years’ experience in field service/sales support or related role. Prior experience working with dealers is a plus.
  • Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in previous 5 years; Hit & Run, License Suspension, Reckless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
  • Excellent communications skills required, including training and presentations.
  • Good problem-solving skills.
  • Ability to travel 60%.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

To apply for this position, click here.