The Customer Loyalty Specialist is an employee of the Agency Owner and not an employee of American Family Insurance.
The Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes and operations to build agency customer loyalty. Monitors and measures effectiveness of agency loyalty initiatives, in addition to satisfaction efforts, across all agency branches.
Manages and monitors multiple customer touch points for a continued long term relationship over the life cycle of the customer
Partners with the agency owner to solidify the strategy that educates and sets customer expectations
Monitors the customers’ needs to ensure that the agency exceeds their expectations
Establishes processes for onboarding new and transfer customers
Assists agency owner in achieving agency customer loyalty and satisfaction goals
Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
Drives customer satisfaction by following the American Star best practices: Personal Insurance Review, rate revision notification and claims process
Processes changes to existing accounts and policies
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)
Creates and implements loyalty social media content
Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship
Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis
Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products. This position must have at least one qualifying line of authority: Property; Casualty; or Life;
Valid driver’s license required
Obtain the American Family Insurance Customer Excellence Certificate within an agreed upon amount of time with the agent owner
Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Proficient in metrics and analytics
Ability to coach others
Non-typical schedules (evenings or weekends) may be necessary on occasion
General office setting
Paid time off
Corporate training opportunities
High caliber networking opportunities around the metro
Close to bus lines
Located off of Highway 100 & 494
Opportunity to learn from team with over 40 years of experience
Note: The information contained in this role profile is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all accountabilities, activities, skills and knowledge needed to perform in this role. Please note that functions and work schedules are reviewed periodically and are subject to change based upon business need.
Do Good Events, a boutique event planning firm in Minneapolis is seeking a dynamic, innovative, reliable professional for the full-time role of Senior Event Manager.
Senior Event Manager should be enthusiastic about building a business by connecting with new prospects, maintaining strong relationships with vendors and clients, efficiently managing event planning process, coordinating details large and small and executing excellent events. The ideal candidate has managed the event planning process from A to Z with businesses and non-profits.
Do Good Events works primarily with businesses and nonprofits to take the stress of event planning off their plates, give them back their time and allow them to be the host of their function. We believe events build relationships, create memories and add excitement to our world. We work with our clients on events with a variety of size, scope and budget. We take a collaborative approach to create event goals with our clients and partners.
Essential Duties and Responsibilities:
Development, production and delivery of projects from proposal through event execution and follow-up. Senior Event Manager will be the face of Do Good Events for client and attend meetings, maintain effective communication, etc.
Ability to attend networking events, cultivate relationships and solicit new sales.
Collaborate with venues and provide guidance to client on site selection (conduct bidding process, negotiate agreements, etc)
Delivering events on time, on budget and exceeding goals and expectations.
Mentor and coach event manager and event specialists.
Ability to communicate with vendors on everything from contract negotiation to day-of set-up specifics.
Assisting in marketing, networking and promotion efforts for Do Good Events. Included in these expectations is social media to attending networking events.
Ability to communicate ideas effectively.
Ability to think creatively and quickly.
Ensuring excellent customer service and partner collaboration.
Excellent Computer skills with google platform software, social media sites, Microsoft word platform.
BA/BS college degree.
3+ years experience in executing corporate or non-profit events.
Ability to lift up to 40 pounds and carry event supplies.
Exceptional work ethic and commitment.
Desire to achieve success and continue building upon it.
Desire to collaborate, think creatively, be innovative, build relationships.
Ability to take initiative and get the job done regardless of the challenge.
Possess a strong teamwork ethic with the ability to work both independently and as part of a team.
Ability to work smart and efficiently in a fast-paced, high-growth environment.
Willingness to travel (including potential event, weekend and holiday work); approximately 5 – 10 times per year.
Exceptionally detail oriented and conscientious with excellent planning and organizational skills.
A passion for events.
We will work together to create a “schedule”. Event Manager will be responsible for working a minimum of 40-hours a week but never fully in an office setting. Hours will vary and include nights and weekends. Senior Event Manager should be prepared for various work day activities including: checking-in guests at early morning business conferences, assisting in event details at evening networking activities, execute a silent auction at a Saturday gala and set-up decor at an afternoon luncheon.
Many of our clients host their committee meetings in the evening hours, Senior Event Manager should be able to attend those as well.
The role of Event Manager will be compensated with a base salary of $40,000 – $60,000 DOQ and goal-based bonuses.
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FaegreBD is seeking an experienced E-Discovery Consulting Manager to work as a part of our Client Technology Solutions (CTS) team. Under the strategic guidance of the Director of CTS & Knowledge Management, the Manager will direct delivery of projects and appropriately supervise legal services to ensure quality, consistency and efficiency in the provision of services throughout the firm. In this role, one would also serve as the firm’s primary electronic discovery resource and expert, advising the firm on legal issues and best practices related to electronic discovery. For more details and to apply click here!
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