Full Time Customer Loyalty Specialist- Burnett & Associates, LLC

Role Title:            Full Time Customer Loyalty Specialist

Agency:                Burnett & Associates, LLC

State:                   Minnesota

Reports to:          Agency Owner

 

The Customer Loyalty Specialist is an employee of the Agency Owner and not an employee of American Family Insurance.

 

Objective

The Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes and operations to build agency customer loyalty.  Monitors and measures effectiveness of agency loyalty initiatives, in addition to satisfaction efforts, across all agency branches.

 

Customer Loyalty

  • Manages and monitors multiple customer touch points for a continued long term relationship over the life cycle of the customer
  • Partners with the agency owner to solidify the strategy that educates and sets customer expectations
  • Monitors the customers’ needs to ensure that the agency exceeds their expectations
  • Establishes processes for onboarding new and transfer customers
  • Assists agency owner in achieving agency customer loyalty and satisfaction goals

 

Customer Service

  • Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
  • Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
  • Drives customer satisfaction by following the American Star best practices: Personal Insurance Review, rate revision notification and claims process
  • Processes changes to existing accounts and policies
  • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

 

Agency Operations

  • Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)
  • Creates and implements loyalty social media content
  • Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship

 

Insurance Sales 

  • Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis

 

Education/Licenses/Designations

  • Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products.  This position must have at least one qualifying line of authority: Property; Casualty;  or Life;
  • Valid driver’s license required
  • Obtain the American Family Insurance Customer Excellence Certificate within an agreed upon amount of time with the agent owner

 

Role Requirements

  • Demonstrated customer service experience
  • Effective communication skills
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
  • Proficient in metrics and analytics
  • Ability to coach others

 

Working Conditions

  • Non-typical schedules (evenings or weekends) may be necessary on occasion
  • General office setting

 

Benefits

  • Paid time off
  • Corporate training opportunities
  • High caliber networking opportunities around the metro
  • Free parking
  • Close to bus lines
  • Located off of Highway 100 & 494
  • Opportunity to learn from team with over 40 years of experience

 

Please send cover letter & resume to:

RMurphy1@amfam.com

 

Note: The information contained in this role profile is intended to describe the essential job functions required of those assigned to this job.  It is not intended to be an exhaustive list of all accountabilities, activities, skills and knowledge needed to perform in this role. Please note that functions and work schedules are reviewed periodically and are subject to change based upon business need.

Senior Events Manager – Do Good Events

Do Good Events, a boutique event planning firm in Minneapolis is seeking a dynamic, innovative, reliable professional for the full-time role of Senior Event Manager.

Senior Event Manager should be enthusiastic about building a business by connecting with new prospects, maintaining strong relationships with vendors and clients, efficiently managing event planning process, coordinating details large and small and executing excellent events. The ideal candidate has managed the event planning process from A to Z with businesses and non-profits.

Do Good Events works primarily with businesses and nonprofits to take the stress of event planning off their plates, give them back their time and allow them to be the host of their function. We believe events build relationships, create memories and add excitement to our world. We work with our clients on events with a variety of size, scope and budget. We take a collaborative approach to create event goals with our clients and partners.

Essential Duties and Responsibilities:

  • Development, production and delivery of projects from proposal through event execution and follow-up. Senior Event Manager will be the face of Do Good Events for client and attend meetings, maintain effective communication, etc.
  • Ability to attend networking events, cultivate relationships and solicit new sales.
  • Collaborate with venues and provide guidance to client on site selection (conduct bidding process, negotiate agreements, etc)
  • Delivering events on time, on budget and exceeding goals and expectations.
  • Mentor and coach event manager and event specialists.
  • Ability to communicate with vendors on everything from contract negotiation to day-of set-up specifics.
  • Develop and maintain planning tools (ie budget tracking, project timeline, load-in schedules, event specs, meeting agendas, packing lists, etc)
  • Assisting in marketing, networking and promotion efforts for Do Good Events. Included in these expectations is social media to attending networking events.
  • Ability to communicate ideas effectively.
  • Ability to think creatively and quickly.
  • Ensuring excellent customer service and partner collaboration.
  • Excellent Computer skills with google platform software, social media sites, Microsoft word platform.

Qualifications:

  • BA/BS college degree.
  • 3+ years experience in executing corporate or non-profit events.
  • Ability to lift up to 40 pounds and carry event supplies.
  • Exceptional work ethic and commitment.
  • Desire to achieve success and continue building upon it.
  • Desire to collaborate, think creatively, be innovative, build relationships.
  •  Ability to take initiative and get the job done regardless of the challenge.
  •  Possess a strong teamwork ethic with the ability to work both independently and as part of a team.
  •  Ability to work smart and efficiently in a fast-paced, high-growth environment.
  •  Willingness to travel (including potential event, weekend and holiday work); approximately 5 – 10 times per year.
  •  Exceptionally detail oriented and conscientious with excellent planning and organizational skills.
  •  A passion for events.

Working Hours:

We will work together to create a “schedule”. Event Manager will be responsible for working a minimum of 40-hours a week but never fully in an office setting. Hours will vary and include nights and weekends. Senior Event Manager should be prepared for various work day activities including: checking-in guests at early morning business conferences, assisting in event details at evening networking activities, execute a silent auction at a Saturday gala and set-up decor at an afternoon luncheon.
Many of our clients host their committee meetings in the evening hours, Senior Event Manager should be able to attend those as well.

Compensation:

The role of Event Manager will be compensated with a base salary of $40,000 – $60,000 DOQ and goal-based bonuses.

 

Send cover letter and resume to kalsey@dogoodevents.com

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Empower is looking for a new Executive Director and leader for the Empower leadership academy for girls. This is a part-time position that can turn into full time. This is a newly formed non-profit (2.5 years) with a great board, partners, and endless opportunities. The job description is fluid and the new executive director will be able to help build, form and grow this organization with a credible team. Great communication skills and a diverse background and skill set is required. Corporate, entrepreneurial, project management skills and a mindset to grow and build.

Apply at: Empowergirlsacademy.org

 

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